Frequently Asked Questions
Everything you need to know about shopping with Dr. Neeti Kaushik's Shop.
What shipping methods do you offer?
We provide standard and express shipping options across the country. Delivery times typically range from 3-7 business days depending on your location.
What is your return policy?
We offer a 15-day return policy for most items. Products must be unused, in their original packaging, and accompanied by the receipt for a full refund or exchange.
Are the products authentic and quality-tested?
Yes, every product in Dr. Neeti Kaushik's Shop is curated for quality and authenticity. We work directly with trusted manufacturers to ensure you receive the best retail standards.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, UPI payments, net banking, and popular digital wallets to ensure a secure and seamless checkout experience.
Can I cancel or modify my order after it's placed?
Orders can be modified or cancelled within 2 hours of placement. Please contact our support team immediately to request any changes before the order enters the processing stage.